We offer a bespoke mediation training programme designed to equip participants with essential skills and knowledge to effectively mediate conflicts among students. Below is an outline of our training content and structure, tailored to meet your specific needs:
Content Areas
Conflict Resolution Fundamentals
- Understanding the nature of conflicts and disputes between students
- Identifying the stages of conflict escalation and de-escalation
- Recognising one’s own conflict resolution/mediation style and its impact
Active Listening and Communication Skills
- Developing active listening techniques to understand student concerns
- Communicating empathetically and validating student feelings
- Using open-ended questions to gather information
Interest-Based Negotiation
- Shifting the focus from positions to underlying interests and needs
- Generating creative options that meet the core concerns of both parties
- Reaching mutually satisfactory agreements through principled negotiation
Mediation Process and Skills
- Understanding the role of a neutral third-party mediator
- Facilitating a structured mediation process with students
- Helping students engage in joint problem-solving
Ethical and Professional Considerations
- Maintaining confidentiality and neutrality as a mediator
- Recognising the limits of one’s role and when to refer to other resources
- Practising self-care to manage the emotional demands of mediation
Training Options
Light Touch Training Day
- Duration: 1 day
- Format: Theory-based
- Price: £485 plus expenses and VAT
Two Day Training Course
- Duration: 2 days
- Format: Combination of theory and practical sessions
- Price: £975 plus expenses and VAT
Full Package
- Duration: 2 days in-person training + remote reflection and review session
- Format: Theory and practical sessions with an additional online reflection and review session (half-day drop-in format)
- Price: £1250 plus expenses and VAT
Pricing Summary
- Light Touch Training Day: £485 plus expenses and VAT
- Two Day Training Course: £975 plus expenses and VAT
- Full Package: £1250 plus expenses and VAT
We are committed to providing a comprehensive and practical learning experience that can be customised to fit your specific context and needs. If you have any questions or would like to discuss further details, please feel free to contact us. We also carry out interventions for conflict resolution for your people; students, staff and officers.